Medical Practice Management Software FAQ | Healthcare EHR System Help

Doxer.io is a comprehensive cloud-based medical practice management system designed specifically for healthcare providers. Our platform includes electronic health records (EHR), medical charting, patient management, scheduling, and customizable medical templates. We provide secure cloud storage with HIPAA-compliant data protection and multi-device accessibility to streamline your medical practice workflow while ensuring the highest standards of patient care and data security.

Doxer.io serves a wide range of healthcare specialties including primary care physicians, specialists, mental health professionals, therapists, physical therapists, rehabilitation specialists, nutritionists, and dietitians. Our scalable platform adapts to practices of all sizes, from solo practitioners to large medical groups and healthcare organizations. We offer specialty-specific features and customizable workflows to match your unique needs.

We implement comprehensive security measures including 256-bit SSL encryption for all data transmission, end-to-end encryption for stored information, and regular automated backups. Our platform maintains compliance with HIPAA, GDPR, and CCPA regulations. We provide secure user authentication, detailed access logging, audit trails, and custom user permissions with role-based access. Our security protocols exceed industry standards to ensure your patient information remains private and protected.

Yes, we offer flexible pricing options to suit different practice needs, starting with a free trial available for all plans. We provide a basic free plan for small practices, professional plans for growing practices, and enterprise solutions for larger organizations. You can choose between monthly or annual billing with no long-term contracts required. We encourage starting with our free trial to explore all features before choosing the plan that best fits your practice.

We accept all major credit cards including Visa, MasterCard, and American Express, as well as debit cards. Enterprise billing options are available for larger organizations. All payments are processed securely with transparent pricing and no hidden fees. Our flexible system allows for easy plan upgrades and downgrades to match your practice needs.

Yes, our flexible subscription system allows you to upgrade at any time for immediate access to additional features or downgrade at the start of the next billing cycle. There are no penalties for plan changes, and we offer pro-rated billing for upgrades. All your data is preserved when changing plans, and we provide customizable enterprise solutions for growing practices.

Doxer.io is a cloud-based platform with minimal technical requirements. You only need a modern web browser (Chrome, Firefox, Safari, or Edge) and an internet connection. No software installation is needed, and the platform works seamlessly on desktop, tablet, and mobile devices. We provide automatic updates and maintenance with 99.9% system uptime.

You can access your practice management system from any internet-connected device through secure login. Our platform features real-time data synchronization and responsive design that adapts to all screen sizes. The mobile-optimized interface supports multi-location access and concurrent users, making it perfect for practices with multiple locations or providers who need flexibility.

We ensure data protection during connectivity problems through automatic data saving and session recovery features. Our system includes offline data caching and auto-sync when connection restores. We maintain data integrity verification and backup systems for critical functions to ensure no information is lost during connection interruptions.

Our template system offers extensive customization through an intuitive drag-and-drop template builder. We provide specialty-specific templates that can be fully customized with custom form fields and layouts. Templates can be shared across your practice and integrate seamlessly with patient records. The system includes automated data population, and we regularly update and add new templates to meet evolving practice needs.

Our comprehensive scheduling system provides real-time calendar management with automated patient reminders. You can manage multiple provider schedules, set up recurring appointments, and handle wait-list management efficiently. The system includes full calendar synchronization across your practice and mobile scheduling access for convenience. This integrated approach ensures smooth scheduling operations and reduces no-shows.

Patient management features vary by plan, with our basic plan offering limited patient records, professional plans providing expanded patient capacity, and enterprise plans including unlimited patient records. All plans include complete patient history tracking, document management, and integrated communication tools. Higher-tier plans add advanced features like patient portal access and enhanced collaboration tools.